At eveo we always aim to provide you with a fast and reliable delivery service, processing and dispatching orders within 24 hours during weekdays to get your order to you quickly and safely.
Once we receive your order it will be processed by our distribution team. This process can take up to 24 hours and operates Monday - Friday (public holidays excluded). Please allow another couple of days for your order to be processed during promotional activities and sales. Once your order has been processed and then dispatched, you will receive a tracking number via email.
Please ensure you double check your address before confirming your order at checkout, as addresses can not be changed after this.
Please be aware that if your property has an authority to leave (ATL) and your package goes missing after being delivered, eveo will be not be able to process a claim. Please manage your order and any changes via the tracking number that is sent in your tracking email.
Whilst every effort is made to ensure your order reaches you in a timely manner, we are unable to accept any liability for delayed delivery caused by any third party delivery partner.
If you’re concerned about the whereabouts of your parcel, please first contact NZ Post or DHL (overseas). You will need to quote your tracking number.
New Zealand Shipping
The transit times listed below are estimates only and may be extended by many factors beyond our control, such as Customs & Quarantine processing requirements, flight schedules, etc.
Free NZ shipping on all orders
South Island target time (after dispatch) – 2 - 3 days Monday to Friday
North Island target time (after dispatch) – 2 to 4 working days
Allow extra time for rural deliveries.
All orders will be sent via NZ Post courier tracked service.
Australia Shipping
The transit times listed below are estimates only and may be extended by many factors beyond our control, such as Customs & Quarantine processing requirements, flight schedules, etc.
A flat rate of $28 applies to orders destined for shipping to Australia.
Orders take 24 hours to process (Monday – Friday), and between 3-5 working days to deliver.
All orders will be sent via DHL Express tracked service.
International Destinations
All international orders are shipped via DHL Express tracked service.
Shipping is charged at a flat rate of $40 per order for International destinations.
Orders take 24 hours to process (Monday – Friday), and between 7-14 working days to deliver. This transit time is an estimate only and may be extended by many factors beyond our control, such as Customs & Quarantine processing requirements, flight schedules, etc.
If your country is not listed in any of the categories below, we do not currently provide a shipping option to your region.
North America – USA, Canada
Asia - Brunei, Hong Kong, Indonesia, Japan, Macao, Malaysia, Maldives, Philippines, Singapore, South Korea & Taiwan
Pacific Islands - Cook Islands, Fiji, French Polynesia, New Caledonia, Seychelles, Vanuatu
Middle East – Qatar, Saudi Arabia, UAE
UK / Europe
Additional charges for international orders
International orders may attract local customs taxes or duties on arrival to your country. These taxes / duties are required to be paid by the purchaser and are not the responsibility of eveo. No refunds will be issued for orders where taxes or duties remain unpaid by the purchaser. Please check with your local customs agency regarding the taxes or duties likely to be charged prior to placing your order.
Please ensure someone will be available to receive or collect your order if you receive a card to collect / call. We cannot resend product free of charge outside of New Zealand if your order gets returned to us.
Signature is required by default.