We have a 30-day Money Back Gurantee policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
Shipping charges are non-refundable, including return shipping. Apparel and gear is non-refundable, but should you have any problems with your purchase, contact us to see if we can find a fix.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a refund will not be accepted.
To start a return or for any return question please contact us at info@eveo.nz
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@eveo.nz
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
